26 Secrets Costco Employees Won’t Tell You
Learn how to spot clearance items, get fresh pizza when you want it, and more.
We Move Items on Purpose
Our stores constantly move their stock around, so you won’t necessarily find the peanut butter in the same spot it was last time. The company touts it as a “treasure hunt,” but it also knows the more time you spend scanning the shelves, the more likely you are to notice (and buy) other items.
We’ll Keep an Item in One Spot If It Sells
As we move items around, we pay attention to how they’re selling. If they do particularly well in one spot, we’ll keep them there.
We Appreciate When You Order Ahead
We normally have enough party platters in stock, but we appreciate the heads-up the day before if you know you’ll be loading up so we can prepare. We don’t mind making extra, but we hate telling customers we’re sold out because one person wiped out our stock.
Pretty Much Everything Goes on Sale
Wondering if you should stock up or wait? Most items will go on sale eventually, so it’s worth holding off if you can be patient. Before you go shopping, make sure you know which grocery items have the highest markups.
You Can Hunt Us Down
Got a meat question but don’t see a deli employee on the floor? Just knock on the door to the department, and we’ll be happy to answer any questions you have. These are the items you haven’t been buying from Costco—but should be.
Don’t Sweat Missing a Sale
While Costco doesn’t price match with other retailers, it will honor its own sale prices on earlier returns. If you notice a costco.com item you bought had a price cut within 30 days of purchase, put in a request online to get the difference refunded. Some warehouses offer the same perk for in-store purchases, so stop by the membership counter to see if we can help.
Our Rotisserie Chickens Are a Great Deal
We aren’t downsizing our birds or adding weird fillers to keep our famous $4.99 rotisserie chickens at their low price. In fact, our chickens can weigh twice as much as our competitors’. We do add seasonings like sugar, salt, and modified corn starch (like many other store-bought rotisserie chickens), but there are no preservatives, MSG, or artificial colors and flavors.
Listen for the Bell
If you hear a bell ringing at the Costco deli, it means a new batch of freshly cooked rotisserie chicken has been put out. Costco rotisserie chickens are a great value and sell out quickly. If you miss out, simply wait for a little while for the next bell. Or you can opt for a true DIY solution: raising your own chickens!
Keep an Eye on Price Tags
An asterisk in the upper right corner of a price tag signals our location isn’t reordering the item. It might come back at a later time, like if it’s seasonal, but stock up now if it’s one of your favorites. Learn more about what asterisks on Costco price tags mean.
What You See is What We’ve Got
Costco is a “warehouse” store in a literal sense—we don’t have any additional storage apart from what you see on the shelves. If it’s not there, don’t ask us to check the “back.” The “back” doesn’t exist. Every now and then, the items will be out of reach on the high pallets, but most stores won’t bring the forklift out for just one item. Come back tomorrow; it will probably be restocked.
You Can’t Use Manufacturer Coupons
We know you’d love to get an even better deal on the items in your cart, but we don’t accept manufacturers’ coupons, and we won’t negotiate for a lower price. If you want to save extra money, check our warehouse savings books. These are the Kirkland items you should always buy at Costco.
We Can Help You Through Tragedy
Steel Costco caskets can cost as little as $950, which is a steal compared to other distributors. The company currently ships to 36 states, plus the District of Columbia.
Put Your Pizza Order in Early
On a busy Friday, you might have to wait 20 to 25 minutes for a fresh pizza. Make the most of your time by giving us your order before you start shopping so it’s finished cooking by the time you want to leave.
Our Price Tags Have a Special Code
Most prices end with .09 (.89, .99, etc.), but a couple price tags signal you’re getting a particularly good deal. A price ending in .97 means the item is on clearance, so you’re getting an even better deal than usual. Meanwhile, a .00 or .88 price tag signals the manager decided to cut the price, sometimes because it’s the last one in stock, doesn’t have a box, or has pieces missing.
You Can Get Your Non-Member Friends in
It’s no big secret that you can bring two guests with you to shop, but you can set up your friends who refuse to buy a membership with their own access cards. Only members can buy and refill a Costco Cash Card, but whoever you give it to has access to the store to spend the store credit whether they have an annual membership or not.
You Don’t Pay Much More Than the Store Does
To make a profit, stores mark up their prices from what they pay the supplier. For instance, most grocery stores jack up meat prices by at least 30 percent. But at Costco, you won’t pay more than 15 percent more than the store does, and the prices average just a 10.6 percent markup.
Keep an Eye Out for the Markdown Date
Also, keep an eye out for a date that sometimes appears under the final digit of the price. That date represents the most recent markdown. Use this date to determine if you should buy now, or wait to see if the price drops again. There’s no one correct strategy, as popular items usually sell out shortly after a price drop, while items less in demand will have to be discounted repeatedly before selling. Here are other Costco tips from frequent shoppers.
Choose Kirkland Wisely
As the Costco store brand, Kirkland is associated with both quality and affordability. But it’s not always the best choice. The independent investigations of Consumer Reports have found a wide range of quality in the Kirkland brand. This makes sense, when you consider the sheer number of Kirkland-branded products available at Costco. When everything from work boots to mayonnaise carries the Kirkland label, it’s no shock that not all of them are best in class. According to Consumer Reports, safe Kirkland bets include bacon and maple syrup, while Kirkland coffee and dishwasher gel packs leave something to be desired.
Just as with real estate, understanding your location in a Costco store is key to getting the most bang for your buck. Almost always, the best deals are found deeper in the store. This is especially true of the heart of the store’s layout, frequently called “center court” by Costco employees. Start at the center, and work to the back. Only purchase items from the front of the store if it’s something you need or want, as they tend to have the highest mark-up.
Skip the Soda
Costco soda isn’t a bad deal, but chances are that your local supermarket’s or discount store’s sales on soda are an even better deal. Many supermarkets use soda as a loss-leader, selling it below cost in order to draw customers in the door. The best deals are often around summer holidays like the Fourth of July or Memorial Day. Buy in bulk on those sales, and you’ll come out far ahead in the long run.
Get the Beef by the Chub
One interesting tip is to request a chub of beef. Although most people are unfamiliar with this meat-packing term, a “chub” is a tube of ground beef, sealed in plastic. Looking a bit like an oversized hot dog, chubs contain the same ground beef, but in packaging that’s less expensive than the traditional foam box with clear plastic topper. The Costco deli can package your beef at your request and the chub is usually sold at a discount.
You Can Use Your Credit Card
One common criticism of Costco is its policy of only accepting a few forms of payment. Critics point out that it can be inconvenient to bring cash, and the policy can make it hard to rack up points or rebates with your preferred credit card provider. The good news is that there’s a workaround! What your local store won’t tell you is that you can use any credit card when you shop at Costco.com. Of course not all items can be purchased online, and sometimes it still makes sense to shop in person. Some products are significantly cheaper in-store, while others are impractical to purchase online.
Tire Brand Sales Are Always Rotating
New tires can be an expensive purchase, even with Costco’s everyday low prices. But what most customers don’t know is that there’s a rotation period, with a different brand on sale each month. So if you’re able to wait a month or two, you’ll be able to pick up your preferred brand at a deep discount.
You Can Get Your Tires Filled for Free
The Costco service department will repair flats, check tire pressure, fill up air and even rotate them for the life of the tires. It’s a big perk that many Costco members never take advantage of.
The Places to Get Insider Info
Costco has many loyal employees who work at one location for years—sometimes entire families work there. So it’s no surprise that some former employees and insiders are willing to share their knowledge. Sites like Reddit and CostcoInsider collect the tips and tricks that employees use to get the most out of the Costco experience. If you tap into this network, you’ll get first notice of special deals and how to make the most of Costco policies. Are you more loyal to Home Depot? If so, check out these things Home Depot employees won’t tell you.
You Can Get Your Membership Refunded
We’ve already mentioned Costco’s famously customer-friendly return policy. If you’re not happy with a product, just return it for a full refund. But what if the product you’re not happy with is Costco itself? Well, it turns out that they’ve got you covered for that, as well. If you’re not happy with your experience as a Costco member, just tell customer service and you can get a full refund of your membership fee. Now that’s great service! Next time you stop at the store, don’t forget to buy Costco’s top-selling item.
[Sources: Matt from costcoinsider.com, costco.com, reddit.com]